Ethnic Toolkits Web Exclusive Forms Bookstore Soundex Code Generator Resources Writing Workshops Newsletter		FAMILY TREE MAGAZINE - FREQUENTLY ASKED CUSTOMER SERVICE QUESTIONS Subscription Inquiries How can I contact customer service with questions regarding my subscription? When will my first issue arrive? When can I expect my issues each month? When does my subscription expire? I'm moving. How do I change my address? Why do I get invoices or renewal notices after I've already responded? Can I give someone a gift subscription? Privacy Policy Do you put my name on other mailing lists? Back Issue Inquiries Can I get back issues? Where can I purchase special editions which are not part of my subscription? Contact Us What if I want more information about the resources and subjects I read about in FAMILY TREE MAGAZINE? Does FAMILY TREE MAGAZINE offer Group Discounts? Click here for our 100% Satisfaction Guarantee     How can I contact customer service with questions regarding my subscription? It's easy to manage your subscription online! If you have any questions regarding your subscription just click here. Or write, FAMILY TREE MAGAZINE, P.O. Box 420235, Palm Coast, FL 32142-0235. However, if you prefer to call us, just dial toll-free (888) 403-9002 and our Customer Service Representative will be happy to help you. Outside the U.S. dial (386) 246-3364. [ back to the top ] When will I get my first issue of FAMILY TREE MAGAZINE? Your first issue will arrive approximately 4 to 6 weeks after we receive your order. [ back to the top ] When can I expect to receive my issues each month? FAMILY TREE MAGAZINE is published 6 times a year on a bi-monthly basis. Your magazine should arrive by the 27th of the month prior to the first month in the issue date. For example your July/August issue should arrive by June 27th. [ back to the top ] When does my subscription expire? The date your subscription expires appears on your magazine mailing label, above your name. The date indicates the last issue in your subscription. Please see sample of mailing label below. [ back to the top ] I'm moving. How do I change my address? Click here to notify us of an address change. [ back to the top ] Why do I get invoices or renewal notices after I've already responded? We make every effort to prevent this from happening. However, sometimes your response and our letters get crossed in the mail. If you receive a notice from us after you've already responded, simply ignore it. If you receive several notices, it is possible that we did not receive your response, and you should contact us. [ back to the top ] Can I give someone a subscription to FAMILY TREE MAGAZINE as a gift? Giving FAMILY TREE MAGAZINE is a great idea! Order a gift subscription online and save! Or call toll-free at: (888) 403-9002. [ back to the top ] Do you put my name on other mailing lists? We make our subscribers' names available to other reputable companies whose products and services we feel may interest you. Many of our subscribers find this a valuable and time-saving service. We strictly monitor use of our list. If you would prefer not to receive these mailings, just send us your magazine mailing label with instructions not to release your name. Mail to: List Manager F+W Publications, Inc. 4700 E. Galbraith Rd. Cincinnati, OH 45236 [ back to the top ] Can I get back issues of FAMILY TREE MAGAZINE? Of course! Back issues are available while supplies last. Click here and you can order online via our secure server. Or if you know the exact month and year of the issue you want, call our customer service department toll-free at 1-800-258-0929 to order. If you prefer to order by mail, send an inquiry requesting our current back issue order flyer to: FAMILY TREE MAGAZINE Back Issues, 4700 E. Galbraith Rd., Cincinnati, OH 45236. [ back to the top ] Where can I purchase special editions published by FAMILY TREE MAGAZINE which are not a part of my subscription? Look for our latest special editions on the newsstand or wherever FAMILY TREE MAGAZINE is sold. Or, call our customer service department toll-free at 1-800-258-0929 to order. Below is our future publishing schedule: 2006 Genealogy Guidebook - January 2006 On-sale: November 22, 2005 Trace Your Family History - May 2006 On-sale: March 22, 2006 Family Tree Sourcebook - September 2006 On-sale: July 18, 2006 [ back to the top ] What if I want more information about the resources and subjects I read about in FAMILY TREE MAGAZINE? For all editorial questions, please write to FAMILY TREE MAGAZINE Editorial, 4700 E. Galbraith Rd., Cincinnati, OH 45236. Or e-mail FtmEdit@fwpubs.com. [ back to the top ] Does FAMILY TREE MAGAZINE offer Group Discounts? Group Discounts are available by special arrangement with the publisher. For more details, email Debbie Paolello at Debbie.Paolello@fwpubs.com or call (513) 531-2690 ext 1296. [ back to the top ] 100% Satisfaction Guarantee If at any time during your subscription you're less than satisfied with FAMILY TREE MAGAZINE, let us know and we'll refund your entire subscription amount. No questions asked. [ back to the top ]
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