“Retirement” Tips for Ancestry Y-DNA & mtDNA, MyCanvas and MyFamily.com Customers

“Retirement” Tips for Ancestry Y-DNA & mtDNA, MyCanvas and MyFamily.com Customers

By now you've probably heard Ancestry.com's announcement about the retirement of Mundia, Genealogy.com, Y-DNA and mtDNA testing, MyCanvas and MyFamily.com. I haven't seen many expressions of sadness about Mundia.com (whose trees are duplicated in Ancestry Member Trees) and Genealogy.com (whose forums, family sites and popular...

By now you’ve probably heard Ancestry.com’s announcement about the retirement of Mundia, Genealogy.com, Y-DNA and mtDNA testing, MyCanvas and MyFamily.com.

I haven’t seen many expressions of sadness about Mundia.com (whose trees are duplicated in Ancestry Member Trees) and Genealogy.com (whose forums, family sites and popular articles will remain online in read-only format). But users of the Y-DNA and mtDNA tests, MyCanvas and MyFamily.com have a lot to say.

If you’re a member of one of these services, here are some tips and blog posts I’ve found to save your information and move it to another service.

AncestryDNA Y-DNA and mtDNA

  • You should receive an email with instructions for downloading your raw Y-DNA or mtDNA data as a CSV file (which you an open in Excel).

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3 Comments

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  1. Cheryl W. Whittle

    I have tried downloading My Family site information twice and it does not work. I imagine part of the problem is that my internet service is limited to a certain amount of data daily; so I may have a huge problem all the way around.
    Had I known this was going to happen, I would not have walked into this agreement with your company; adding all of my family photos and history and then having you dump me like a sack of poop! This has left me extremely angry about this event, but also about the past year I have been trying to use my site and when I went into it there was no information in the site!
    I am a member of Ancestry.com, and AncestryDNA.com; is this what I have to look forward to with these accounts as well? Of course I know you take my data and everyone elses and make money off of it. But in return we get dropped like a hot potato once you have made all the money you can off of our personal information.
    I still have no idea how I am supposed to gather all of this information onto my computer, when I live in a rural area and am not able to download it all at one time.
    You all have given no thought to how this negatively effects your users.
    Most Sincerely,
    Cheryl Whittle

  2. Hi, Cheryl, Family Tree Magazine (who maintains this Genealogy Insider blog) is not affiliated with Ancestry.com, MyFamily.com or the other services mentioned in this post. We are part of an entirely different company. Your comments are better directed to the proper company. The MyFamily.com member services phone number and email address are in this post.

  3. Thanks for listing Spokt.com as an alternative. We’ve announced some details of the migration tool. We’re very excited for the progress we’ve made on it and think ex-MyFamily.com site members will be very pleased to get almost ALL of their data.