Archives.com, the company that designed the National Archives and Records Administration’s (NARA) 1940 census website, reassured genealogists on its blog that problems with the 1940 census website are being addressed.
“As the National Archives and Records Administration’s (NARA) official development partner on this project, Archives.com is responsible for the website performance and stability. We take full responsibility for the technical issues that have occurred and are very sorry for the inconvenience you may have experienced.”
Yesterday after the census was released, many researchers (including yours truly) couldn’t get record images to load or even access the site. That was due to traffic that, according to Archives.com, “exceeded even our own most optimistic estimates several times over.”
NARA reported 22.5 million hits within the first few hours after launching the 1940 census. Last night on its Facebook page, NARA reported 37 million hits.
Archives.com has been working with Amazon.com to add server capacity. This morning before work, I was finally able to access the census records I needed quickly and easily, and found my great-grandfather in Cleveland.